1. Introduction

Santrax Group ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing our website or engaging with our services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

Information that identifies you directly, including:

Full name
Email address
Phone number
Physical address
Company name
Billing details
ID/passport number (for security services where legally required)

2.2 Non-Personal / Technical Information

Automatically collected when you visit our website:

IP address
Browser type
Device information
Cookies
Usage data and analytics

2.3 Service-Specific Information

For operational purposes:

Security service logs
Cleaning service location details
Incident reports
Access control records
CCTV footage (where applicable)

3. How We Use Your Information

We use collected information to:

Provide and manage our services
Process bookings, quotes, and customer enquiries
Improve website performance and user experience
Maintain internal records
Ensure security, compliance, and regulatory requirements
Send updates, service notices, or marketing communications (opt-out anytime)

4. Sharing of Information

We will never sell your data.

We may share your information only with:

Approved third-party service providers (e.g., payment gateways, IT support)
Law enforcement or regulatory bodies when legally required
Internal divisions of Santrax Group
Vendors assisting with service delivery

All partners are obligated to maintain confidentiality.

5. Cookies and Tracking Technologies

Our website uses cookies to:

Improve functionality
Analyse website traffic
Personalise user experience

You may disable cookies via your browser settings.

6. Data Storage and Security

We implement appropriate technical and organisational measures to protect your information, including:

Secure servers
Access control
Encrypted communication channels
Confidentiality agreements

7. Your Rights

Depending on your jurisdiction, you may have the right to:

Access your information
Update or correct your data
Request deletion
Object to processing
Withdraw consent
Request data portability

Contact us at admin@santraxgroup.co.za to exercise these rights.

8. Data Retention

We retain information only as long as:

Required by law
Necessary to provide our services
Needed for internal business or compliance purposes

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for their content or privacy practices.

10. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted on this page with the updated "Last Updated" date.

Privacy Policy